NEW DELHI: A woman passenger booked to fly a SpiceJet Delhi-Srinagar flight Monday morning instead found herself in Pune. This mix-up happened as Wasifa Jan somehow boarded a Pune-bound SpiceJet flight without either the passenger or the airline realising the mistake. They realised the error after landing in Pune. “SpiceJet flew her back to Delhi on an IndiGo flight. And from here, she is being flown to Srinagar on a SpiceJet flight,” said sources.
Officials across airlines wondering how these lapses happen as there are multiple checks to ensure such a thing — people boarding a wrong flight — does not happen. Boarding cards are scanned at the terminal when passengers heads to the aircraft whether by coach or aerobridge. When a coach takes passengers to aircraft, at boarding time the boarding card is re-checked at the ramp. And on aerobridges the same are scanned.
Watch Sharjah-bound Air India Express flight makes emergency landing at Thiruvananthapuram, another aborted take off
A SpiceJet spokesperson said: “We sincerely apologise for the inconvenience caused to the passenger. We have personally reached out to the affected passenger to offer our apologies and are arranging for her travel to Srinagar on Monday itself.”
Tagging DGCA, Wasifa Jan’s travel agent Tweeted: “My passenger was (Monday) travelling from Delhi to Srinagar (by) flight number SG 8963 but unfortunately my passenger has been put (on) the wrong flight by SpiceJet which arrived at Pune airport.”
Officials across airlines wondering how these lapses happen as there are multiple checks to ensure such a thing — people boarding a wrong flight — does not happen. Boarding cards are scanned at the terminal when passengers heads to the aircraft whether by coach or aerobridge. When a coach takes passengers to aircraft, at boarding time the boarding card is re-checked at the ramp. And on aerobridges the same are scanned.
Watch Sharjah-bound Air India Express flight makes emergency landing at Thiruvananthapuram, another aborted take off
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